Shipping policy

SHIPPING POLICY

 

Age Verification: All wine orders require an adult signature (18+ in Australia, 21+ in the USA) upon delivery. Orders cannot be left unattended.

 

Australian Customers: We ship within Australia via temperature-controlled carriers. Standard delivery takes 3–7 business days. Shipping rates are calculated at checkout based on your location and order size.

 

USA Customers: International shipments to the USA are available to select states where direct wine shipping is permitted. Delivery typically takes 7–14 business days. All applicable duties and taxes are the responsibility of the buyer.

 

Packaging: All wines are carefully packed in protective packaging designed for safe transit. During warmer months, we may use insulated shipping to protect wine quality.

 

Order Processing: Orders are processed within 1–2 business days. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

 

Damaged or Lost Shipments: If your order arrives damaged or is lost in transit, please contact us at bob@aluvionvineyards.com within 48 hours of delivery (or expected delivery date) so we can resolve the issue promptly.